I know some of you enjoyed the comment by “Friend of the CPD” practically calling me a baby. WELL I DID NOT ENJOY IT!! But on to serious issues here.
Today was a very frustrating day. It started around 9 a.m. when I had to put in my partial unemployment claim. Now as many of you know, I am out of work quite a bit so from time to time I have to file an unemployment claim. Believe me, I would rather run naked through Attica!!
Now last week, I waited until Wednesday to file. I went on the computer, got on the CtDOL website, put in my password and guess what? The system said it “didn’t recognize” my password. So, I tried it again with the same results.
Then, I started wondering if I WERE using the wrong password. I did not think so because, ok, pay attention all you identity thieves out there, I use the SAME PASSWORD FOR EVERYTHING!! So I knew it wasn’t me. I then decided to try to CALL IN MY CLAIM. I dialed the number, waited for the woman to tell me about the 13 week extension effective Aug. 18th blah blah blah, (mind you, we have been hearing about this extension since June). You will understand why I said that in a minute.
Then, I had to listen to the ad infinitum quoting of United States Code after United States Code of WHY you HAVE to give your Social Security number when you call in a claim!! DUH!! I would think you would have to USE YOUR SOCIAL SECURITY NUMBER TO complete your unemployment claim, wouldn’t you?? But I can believe there are some D.A’s that were refusing to give it out. Well, it came time to put in my password and guess what? No dice. It didn’t work!! So after trying to put the password in a few more times, the “system” redirected me to “the next available customer service representative” by pressing zero.
I pressed zero and guess what I heard? “Due to heavy call volumes, we cannot take your call at this time. Please call back again. Thank you. Are you @@@@@ kidding?? WE CANNOT TAKE YOUR CALL AT THIS TIME!! Well when the @@@@ can you take it? I had been getting this message since last Wednesday, Thursday and Friday for God’s sake. I could have seen if I had called Monday or Tuesday, but I wait until the mid or end of the week to file. In fact, I got the “CAN’T TAKE YOUR CALL AT THIS TIME message last FRIDAY!!
And to make matters worse, the Telebenefits Line isn’t even available 24 hours a day, seven days a week like it used to be years ago. It now goes off at 8 p.m. And, because of the unemployment being extended an additional 13 weeks, the system is so overburdened that on a few dedicated dates, namely this Wednesday, the system, (computer and phone) will be UNAVAILABLE for claim filing from 1 to 6 p.m.!!! Oh my God!! Can you believe this!!
If you think I act like a four year old baby when I can’t get my way normally, you don’t even want to see me when I can’t get my money!!! No, it is not pretty!!
So I started calling the Labor Department Commissioners Office, The Governors Office, then I called my old pal Al Adinolfi’s office. I call them quite a bit to talk about the economy, so when I called this time, the aide said, “Hi Cindy.”
Nothing makes me more sick to my stomach than people out of work and homeless people–nothing!! Connecticut is one of the richest states in the country. NO ONE should be out of work if they don’t want to be. It is a disgrace.
The labor department this week sent out 26,000 benefit extension checks. And that is just to those whose benefits have exhausted in this time period. That doesn’t even cover the 67,000 other people who are still on the 26 week claim period. And if you have exhausted your benefits completely, you are considered “not unemployed” anymore and are not counted in the statistics. This is sad it makes me sick to my stomach. I want to know what our legislators are doing about it. Getting an extension for 13 weeks. What happens after that??
How many times can a person go to school?? And why should we do things we don’t like?? I have done plenty of that. Now I do have some work now so I am not as bad off as others, but believe me, if you could have seen the dejected, discouraged, (for lack of a better word) disgusted look on these peoples faces at the unemployment office, you would have lost your lunch.
So, how many people ARE OUT OF WORK NOW?? What is the REAL FIGURE??
Before I called Al Adinolfi’s office I actually went down to the Hamden unemployment office. But of course when I called the Labor Department Commissioners office earlier in the morning from my home, I was told not to bother going down there because they don’t handle unemployment claims. WHAT!! Then WHAT DO THEY HANDLE DOWN THERE?? YOU CAN’T GO TO THE UNEMPLOYMENT OFFICE TO FILE YOUR CLAIM OR ASK ABOUT YOUR CLAIM? WHERE ARE YOU SUPPOSED TO GO? TO WAL-MART???
So it was around 10 a.m. and I decided to go down to Hamden anyway. Well when I got there, there were people sitting in the waiting area, people on the computers trying to look for jobs, people using the phone banks–people everywhere. I can’t describe the look on these peoples faces. There is just no word invented to describe it. I felt horrible. I blew a gasket and started raising my voice (just a little). They told me to try to call the Telebenefits line AGAIN from their office. I went over to the one available phone, dialed 9 and got A BUSY SIGNAL!!
“Oh just keep trying you will get through” a representative told me. Well, I tried several times, kept getting a busy signal and just gave up and left.
Well, went over to my son’s apartment and sat down there and started crying. It was just too much. What is going on I thought. It is one thing if when you call and hear you may have to wait 10 minutes, 20 minutes 30 minutes or even an hour. Then at least you know when your problem will be resolved. Because with the way the unemployment system is set up, if you have problems filing, a PERSON HAS TO HELP YOU OVER THE PHONE. YOU HAVE NO OTHER AVENUE. Talk about stress.
Finally, around 2 p.m. I called and a mysterious thing occurred. I no longer heard “We cannot take your call at this time.” Now I heard, “the next representative will be available in 31 minutes.” It;s funny what a call to the Governors office can do.
Oh thank God, I thought. At least I will be able to get this problem resolved. So I sat in my son’s apartment with my cell phone waiting and waiting. Approximately 28 minutes had passed when all of a sudden I heard CLICK and then SILENCE. Unbelievable!!
So I waited another half hour. Now it is around 3:15 p.m. Mind you, I had been trying to get through since LAST WEDNESDAY!! I dialed again, then heard “the next customer service representative will be with you in 21 minutes.” Progress?? Maybe. I know my significant other tried calling the line when I told him earlier in the morning about the problems I was having getting through. It’s funny, he heard the same message: “the next customer service rep will be with you in 31 minutes.” Every time he called, he got the same amount of minutes. Pathetic. You know what I think. They got so overwhelmed with calls from the extension letters that were sent out that the system conveniently “crashed.” Because I am telling you, after I called Governor Rells office that “not available” message disappeared!!
I want to thank Al Adinolfi’s office for helping me. He always comes through when you call, that is one thing about Al. He WILL HELP YOU no questions asked.
A nice man John from the Labor Department Commissioners office called me around 6:30 p.m. Tuesday to ask me how I had made out with the telebenefits line. He told me Al Adinolfi’s office had called him earlier in the day. I thank him for calling me and discussing this issue which I hope will be cleared up for not just me but for everyone.
Remember, it is not a persons fault that they are out of work Ok??
Mr. John from the Commissioners office asked if I remembered the old days when people would get laid off on Friday and go down to collect right away causing a swell of people and backlogs.
Of course they filed right away. That is human nature. We need MONEY TO LIVE. Not all of us want to sell crack on the street and make $6,000 a day or rob banks. We NEED MONEY TO LIVE ON. People panic. I panic. We all Panic. We all want our money.
(Of course, some people in my hometown have NO IDEA what this is like and probably never well. Whatever. But that may be the difference in November. Many people are and have been out of work at least once or twice in their lifetimes. One has to be able to relate. And the way this town spends money on some of their appointed officials, free cell phones, free gas, free cars, how could they possible understand? But remember, someone has to take up the slack and pay for those that can’t. I can assure you the next mill increase in Cheshire will be WAY over 3 mills this coming year!!!)
I told Mr. John from the Labor Department Commissioners office that I finally got through after four days of trying. And I would not have even had to call if the system had not kept kicking my pincode out in the first place.
One of the customer service representatives told me the state was overwhelmed with the volume of calls and were “trying to get extra people to man the phones.”
I have a suggestion: you knew since July this federal extension of benefits was to take place. Why didn’t the state hire some of these 26,000 extended benefits people who are still out of work. And believe me, the state gets money based on how many claims they get. So what do you think of that?
Sometimes it feels like things are slipping away. It is like being trapped in a room with no exit. This is what it feels like when you have to wonder from day to day where your money is coming from. When I work, I make six figures. But when I don’t I just barely make it. So hopefully I won’t have to get the extension. It is very stressful, but believe it or not I would not want it any other way. I control my life and my destiny. That is the way I want it. That is my egocentric way I guess.